Top Fruit Market Loyalty Program Terms & Conditions

(Last updated 23 September 2026)

 

The Top Fruit Market Loyalty Program (the Program) is the customer loyalty program operated by Top Juice Pty Ltd (ABN 64 145 706 967) trading as Top Fruit Market, of 18A Anzac Street, Greenacre NSW (Top Fruit Market, we, us, our) at participating Top Fruit Market stores throughout Australia.

 

By registering as a member, scanning your membership at a participating store, or using or attempting to collect, access or enjoy any Member Benefits, you agree that these Terms and Conditions (T&Cs) apply to you in respect of the Program.

 

These T&Cs are important and you should read them in full. Key terms to be aware of:

• Your account must be verified via SMS before you can receive the welcome offer, collect points, or receive the birthday reward (see paragraph 3).
• Your points will expire if you do not earn or redeem points for a period of 18 months (see paragraph 12).
• We may update these T&Cs at any time. We will give you notice ahead of time where a change materially affects you (see paragraph 17).
• We may refuse an application for membership, reverse points or Member Benefits, or suspend or terminate a membership in certain circumstances, including misuse or fraud (see paragraph 18).

 

Definitions

Member means an individual who has registered for the Program and whose membership has not been terminated in accordance with these T&Cs.

Member Benefits means benefits available to Members in connection with the Program, including points, rewards, the welcome offer, the birthday reward, and any exclusive member offers we make available from time to time.

Participating Store means a Top Fruit Market store in Australia that participates in the Program. A list of Participating Stores is available at topfruitmarket.com

Points means the points collected and redeemed by Members in accordance with these T&Cs.

Eligible Purchase means a purchase at a Participating Store, excluding any Excluded Purchases (see paragraph 6).

Membership

1. Who can become a Member?

To become a Member, you must be an individual with a current Australian residential address. Membership is for personal use only and is not available to businesses or organisations. If you are under the age of 18, you need the consent of your parent or guardian to join.

2. How do I join and does it cost anything?

You can join by completing the sign-up process in the Top Fruit Market App. Joining is free and there are no ongoing membership fees.

3. Account verification

Your account must be verified before you can access Member Benefits. To verify your account, you must provide a valid Australian mobile phone number during sign-up and enter the verification code sent to that number by SMS.

Until your account is verified:

• you will not receive the welcome offer;
• you will not collect points on purchases; and
• you will not be eligible for the birthday reward.

Points cannot be retrospectively credited for purchases made before your account was verified. Each mobile phone number may only be used to verify one (1) membership. If your mobile number changes, you must update and re-verify your number in your account to continue receiving Member Benefits. We may ask you to re-verify your account from time to time for security purposes.

4. Welcome offer

New Members will receive 50 bonus points upon successful registration and verification of their account (see paragraph 3). The welcome offer is available to new Members only, limited to one per person and one per verified mobile number, and cannot be transferred or exchanged. Points will be added to your account within 1 business day of successful verification. We may withdraw or vary the welcome offer at any time, but this will not affect points already credited.

 

Earning Points

5. At what rate will I collect points?

You will collect 1 point for every whole dollar you spend on Eligible Purchases at Participating Stores. Points cannot be earned on any purchase where a discount is applied.

From time to time we may run bonus points offers. These offers are subject to additional terms which will be made available at the time of the offer.

6. How do I collect points?

Your account must be verified (see paragraph 3) to collect points. You must scan your membership barcode in the Top Fruit Market app at the register before the conclusion of your transaction. If you do not scan your membership before the transaction is finalised, you will not collect points on that purchase and points cannot be retrospectively credited.

6A. Earning points on online catering orders

To earn points on a catering order placed through the Top Fruit Market website, you must tick the "I am a loyalty member" checkbox at checkout. Points will not be credited if this box is not ticked, and points cannot be retrospectively credited after the order is placed. Points from online catering orders may take up to 5 business days to appear in your account.

7. On what purchases will I not collect points?

You will not collect points on: gift card purchases; delivery fees or service fees; purchases made through third-party delivery platforms (including Uber Eats, DoorDash and Menulog); donations; and any other purchases we notify from time to time (Excluded Purchases). Catering orders placed through the Top Fruit Market website are not an Excluded Purchase and can earn points, subject to the checkbox requirement set out in paragraph 6A.

8. When will points be credited to my account?

Points may take up to 15 min to appear in your account. Points from bonus or promotional offers may take up to 1 business day unless otherwise stated in the offer terms.

Redeeming Points

9. How do I redeem my points?

You must have a minimum of 250 points in your account before you are able to redeem any reward. Once you have reached this minimum, you can choose to redeem any amount of your available reward value against a future Eligible Purchase — you are not required to redeem the full amount. There is no minimum spend requirement, however no change or credit will be given if your purchase is less than the amount redeemed.

You are not required to redeem your reward on your next purchase. You can choose to keep collecting points and save your reward for redemption against a future Eligible Purchase.

For example: if you have 500 points ($20 reward) in your account, you can choose to redeem the full $20, or a partial amount such as $10 or $15, leaving the remainder in your account. If your account balance falls below 250 points as a result of a redemption, you will need to reach 250 points again before you can make a further redemption.

Points will be deducted from your account in proportion to the reward amount redeemed.

10. What can't I redeem points on?

Points cannot be redeemed on Excluded Purchases, cannot be exchanged for cash, and cannot be transferred to another person or account.

11. Redemption process

To redeem points, scan your membership at the register and advise the team member before payment. Once points are redeemed, the redemption cannot be reversed except where required by law or at our discretion.

Rewards cannot be redeemed on online or catering orders. Redemption is only available in person at a Participating Store, unless otherwise agreed by us.

12. Will my points expire?

Yes. Your points will expire if you do not earn or redeem any points for a continuous period of 18 months.

13. Where can I check my points balance?

You can check your balance in the Top Fruit Market. Note it may take up to 15 mins for recent points to appear.

14. What are my responsibilities?

Please keep your personal details up to date. You are responsible for keeping your membership details and account password secure and must take reasonable steps to prevent unauthorised access to your account. We are not responsible for any loss arising from unauthorised use of your account where you have not taken reasonable steps to protect it.

15. Membership restrictions

You may hold only one membership per person, and your membership cannot be transferred to another person. Member Benefits may only be collected and used for personal use, not for commercial purposes. Member Benefits cannot be exchanged or refunded except as expressly set out in these T&Cs. We reserve the right to monitor purchase and account activity to ensure Member Benefits are accumulated legitimately.

General

16. Can these T&Cs be changed or terminated?

Yes. We may update these T&Cs or change, suspend or terminate the Program at any time. We will give advance notice, on our website, in the app, or by email, where a change will, in our reasonable opinion, have a material detrimental impact on Members, allowing you time to redeem points or cancel your membership before the change takes effect. The current T&Cs will always be available at topfruitmarket.com

17. What are Top Fruit Market's rights in relation to my membership?

We may refuse an application for membership, decline to provide Member Benefits, reverse any points or Member Benefits, or suspend or terminate a membership where we reasonably believe that you (or someone using your account):

• have abused or misused, or attempted to abuse or misuse, your membership, the Program or any offer (including creating multiple accounts to claim welcome or birthday offers);
• have collected points or Member Benefits fraudulently or through conduct contrary to these T&Cs;
• have returned or been refunded for a purchase in respect of which points were earned;
• were credited points or benefits by mistake (including our error); or
• have engaged in abusive, offensive or threatening behaviour towards our team members.

18. Cancelling your membership

You can cancel your membership at any time by deleting your account in the Top Fruit Market App (Settings → Delete Account), or by contacting us at market@topjuice.com.au. Any unused points and Member Benefits will be forfeited on cancellation.

19. Privacy

Our collection, use and disclosure of your personal information in connection with the Program is governed by the Top Fruit Market Privacy Policy, available at topfruitmarket.com. By joining the Program, you agree that we may communicate with you about the Program, including points balances, rewards and offers, via email, SMS and app notifications. You can opt out of marketing communications at any time by following the unsubscribe instructions in the Top Fruit Market App, or my emailing us at market@topjuice.com.au, however we may still send you non-marketing messages relating to your membership (such as changes to these T&Cs).

20. Liability

Nothing in these T&Cs excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law. To the extent permitted by law, and other than liability that cannot be excluded, our liability to you in connection with the Program is limited to reinstating the points or Member Benefits in dispute, and we will not be liable for indirect or consequential loss unless such loss arises as a result of our own negligence or wilful misconduct.

21. Governing law

These T&Cs are governed by the laws of New South Wales, Australia.

22. Contact

For queries or complaints regarding the Program, contact us at market@topjuice.com.au, by calling (02) 8000 8772 or via topfruitmarket.com/pages/contact.